In the event of loss or damage that requires a claim under your policy, please notify your agent immediately by phone:
A survey must be conducted of the damage. Invite the carrier’s representative to attend the survey. If loss or damage is apparent after the goods have landed on the docks, have the survey held there without delay. Preserve containers or other shipping packages and their contents in condition received until survey is held, unless further damage would result.
Do not give a clean receipt if goods are received in a doubtful or damaged condition. For containers, examine the container and its seals immediately before taking delivery. If the container is delivered with seals broken or missing or with seals other than as stated in the shipping documents, note it the delivery receipt accordingly and retain all defective or irregular seals for subsequent identification.
Promptly file the claim in writing against the delivering carrier holding him responsible as soon as loss or damage is discovered, even though the full extent thereof may not yet be determined; details can be furnished later.
Collect supporting documents to substantiate your insurance claim such as the Certificate of Insurance, the survey report, commercial invoices, packing lists, etc.
Your cargo insurance policy is saved in your Magaya system in the shipment. Go to the Attachments tab in the Shipment screen to access the document.
Sample letters are available in your Cargo Insurance User Manual.
To file a claim for any other type of general liability policy, please refer to the steps below:
This is a general list to help you in case of a need to file a claim. Please contact your agent to ensure your claim is handled properly. Your claim is very important to us. Be assured we will review and address all aspects of your policy to ensure your claim is filed properly.